Returns and Refunds

At Nordensleep, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a simple and transparent return policy that complies with European Union regulations.

Return Policy

  • You have the right to return your order within 14 days from the day you receive it.
  • Products must be unused, with tags, and in their original packaging.
  • For hygiene reasons, used or tested products cannot be returned unless they are defective or faulty.

How to Return an Item

  1. Contact Us:
    Email info@nordensleep.com with the following details:
  2. Prepare Your Return:
    Ensure the item is in its original packaging and in unused condition.
  3. Send the Package:
    Ship the item to the address provided by our customer service team.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

  • Refunds will be processed within 14 days of receiving the return request and returned items.
  • The refund will include the original shipping costs, if applicable.
  • Refunds will be issued to the original payment method.

Defective or Faulty Items
If you receive a defective or incorrect product, please contact us immediately at info@nordensleep.com. We will arrange a replacement or a full refund, including return shipping costs.

Additional Information

  • Note: No returns are handled at our legal address, Kunderi 34-10, Tallinn, Estonia. This address is for legal purposes only.
  • Returns are processed at our warehouse: Kangru tee 17, Vaela, 75413.

Contact Us
If you have questions about our return process or need assistance, feel free to reach out:

We’re here to ensure your experience with Nordensleep is smooth and satisfactory.

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